Call for tender from established IT services companies to provide IT support and maintenance services to REMPEC – 05/04/2016

    The Regional Marine Pollution Emergency Response Centre for the Mediterranean Sea (REMPEC) launched an invitation to tender for the provision of Information Technology (IT) support and maintenance services to the Centre.

    In this regard, tenders duly signed by an authorised official of the interested company/organization had to be submitted, and had to be perfectly legible so that there would be no doubt as to words and figures. Cost quotations had to be in EURO, and only quotations in EURO were to be accepted.  Offer had to be valid for 90 days from the date of closure of this tender.

    Tenders had to be sent to REMPEC by post, by courier or delivered by hand, by not later than 29 April 2016, at 17:00hrs (Malta time), using the following address and label. 

    REMPEC
    “Maritime House”
    Lascaris Wharf
    Valletta VLT 1921

    Malta 

    “Tender to Information Technology services to REMPEC” 

    NOT TO BE OPENED NOR CIRCULATED INTERNALLY
    To be kept at the Office of the Assistant to the Head of Office

    Bids that did not comply with the conditions outlined in the tender document were to be rejected at the opening session.

    The bids are to be opened by REMPEC Procurement Selection Committee.

    Submission of a bid implied full acceptance of REMPEC’s terms and conditions referred in paragraph 19 of the Questionnaire annexed to the Tender document.

    Tenderers are to be informed by REMPEC whether their bid has been accepted or declined. Any information deemed necessary for preparing an adequate bid could be requested by not later than Friday, 22 April 2016 at noon (Malta time) as laid down in Article 8.2 of the call for tender from established IT services companies to provide IT support and maintenance services to REMPEC.

    Questions from bidders and answers by REMPEC

    Q1: With reference to section 6.2.1, paragraph 2, was the GIS system developed locally? 

    Answer: The GIS system was not developed locally.

    Q2: With reference to section 6.2.1, paragraph 2, do you have a service level agreement with the company / developer?  

    Answer: There is no ongoing service level agreement. 

    Q3:  How do you report any issues on GIS and how the supplier supports you? 

    Answer: At present, there is no ongoing service level agreement for the Safemed GIS System. Please note that the MEDGIS-MAR GIS system is supported by Makina Corpus, to whom any issues is reported and rectified, where relevant.  

    Q4: With reference to section 5.2, can you elaborate more what is required from the Contractor when you are stating "the proper functioning of the emergency line of the Centre, including its notifications, will be ensured by the Contractor." ?

    Answer: The Contractor is expected: 

    1. To ensure, upon receipt of any e-mail sent to emergency@rempec.org, that the said e-mail is automatically forwarded to the designated REMPEC e-mail addresses; 
    2. To ensure, upon receipt of any e-mail sent to emergency@rempec.org, that notifications of the said e-mail are sent via text messages to the designated officers’ mobiles; and
    3. To ensure that faxes received are automatically forwarded to designated Secretary's email address.